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Cancellation Policy
At Haapz, we strive to ensure your complete satisfaction while maintaining a fair process for both our customers and our business. Please carefully review the following cancellation guidelines:
Order Cancellation
- Orders can be cancelled within 2 hours of placement through your account dashboard or by contacting our customer support team.
- Once an order has been processed or shipped, cancellation may no longer be possible.
Cancellation Process
- Log into your account and navigate to the "My Orders" section.
- Select the order you wish to cancel.
- Click the "Cancel Order" button and confirm your cancellation.
- You will receive an immediate email confirmation of your cancellation.
Refund Details
- Refunds will be processed to the original method of payment within 3-5 business days after order cancellation.
- For orders cancelled before processing, a full refund will be issued.
- Shipping charges are non-refundable unless the order cancellation is due to our error.
Exceptions
- Customized or personalized items cannot be cancelled once production has begun.
- Digital products and downloadable content are not eligible for cancellation after purchase.
Limitations
- We reserve the right to refuse cancellation requests for orders that have already been shipped or are in advanced stages of processing.
- Repeated cancellations may result in account review or restrictions.
Contact Information For assistance with cancellations, please contact our customer support team:
- Email: support@haapz.com
- Phone: +91983943948
- Live Chat: Available on our website during business hours
We appreciate your understanding and cooperation with our cancellation policy. Our goal is to provide a smooth and transparent shopping experience for all our valued customers.
Would you like me to modify anything in this cancellation policy to better suit your specific e-commerce needs?
